Terms and conditions


Prices include GST, except all memberships, gift vouchers and donations. Prices are subject to change without notice. The price listed at the time we receive your order is the price you will be charged.


Products are sent after your payment has been received and cleared. Products not in stock may take longer.

Postage and Handling

Postage and handling (excluding In Store Pick up) is added when you get to the checkout. Postage is based on weight and is charged according to current Australia Post rates per weight.


If for any reason you are not satisfied with anything you purchase from The Auslan Shop, you can return your purchase within 14 days. We will give you a refund if the returned product is suitable for re-sale. Sorry we cannot refund postage and handling charges for delivery or return of goods.

Goods damaged in transit

If an item you purchase from The Auslan Shop is damaged in transit we will send you a replacement free of charge. You will need to return the damaged product to us for assessment before we can replace it.

Methods of refunds

The Auslan Shop will pay refunds to your credit card, or we can post a cheque. To return a product, please send us an email info@deafau.org.auto contact us, and we will supply you with a form to post the damaged/faulty product back to The Auslan Shop.


The Auslan Shop is an activity of Deaf Australia (previously the Australian Association of the Deaf). If you are a member of Deaf Australia you are entitled to discounts on some Auslan Shop products.

Privacy Policy

The Auslan Shop respects your rights under the National Privacy Principles in the Australian Privacy Act 1988 (Cth).

Information The Auslan Shop holds about you

When you purchase products from the Auslan Shop, you will need to provide us with your information about yourself so we can process your purchase. This information may include your name, address, phone and fax numbers, your email address and your credit card details.

What we use this information for

As we only use your information to process your purchase, we also use it to let you know about our promotional news. Promotional news will send out about whats happening such as new products, discounts and specials.

You may unsubscribe at any time by using the unsubscribe link at the bottom of our emails to you.

We will not use information about you for any other purpose unless we ask you first. We will not give information about you to anyone else unless you tell us we can, or unless we are required to do so by law.

Access to your information

Should you find any information that you think is incorrect, please click info@deafau.org.au to contact us immediately.


The Auslan Shop will take reasonable steps to keep your information securely and up to date. The Auslan Shop cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. Any amended version will be posted to our website. We suggest that you visit our website regularly to keep up to date with any changes.

Contact us

Should you have any queries about The Auslan Shop’s Privacy Policy, please contact us at info@deafau.org.au